Name Not Available Virus in Sound Mixer, Solve Random Sounds Playing in Background

Situation

Getting Name Not Available virus can cause weird scenarios. People usually didn’t know its existence at first but hearing odd things from something like a generic radio show to TV shows and random sounds/songs like someone switching channels on a radio intermittently when no sound sources or video open in any windows at that moment. In the instance where no Internet is connected, random sound ceases. If any victim checks the volume mixer, detection of a column named Name Not Available can be located.

Usually, such scenario is accompanied with appearance of random implanted adware, the type that is preferred to be called as PUP (potentially unwanted programs) by merchants who want to achieve aggressive and successful promotion for products so as to make profitable return. But from this view, more rogue advanced techniques have been adopted by adware. Since more and more PC users are getting into Name Not Available virus trouble, this article is hereby written by VilmaTech expert w ho has studied virus for more than a decade to help PC users get to know how “name not available” works, how dangerous it is and how to solve random sounds playing in background. Should there be additional problems apart from “name not available” virus that need to be solved to rescue a target computer, please feel free to get professional help by starting a live chat window.

 

Disasters Caused by Name Not Available Virus

• Multiple system processes like iexplorer.exe, system.exe and svchost.exe running in the background when Name Not Available virus appears to considerably consume CPU and networking resources.
• JavaScript on web has been modified to malfunction that causes browser(which can be IE, Firefox, Opera, Chrome) to freeze up for a long time.
• Computer performs much slower in general.
• Get random error codes in the middle of operation.
• Clicking on Google links also sometimes takes victims to trash websites.

 

Causes

Considering the fact that Name Not Available column in mix sound disappears right away when Internet is disconnected and that random pop-up ads happen to occur at the same time, it can be easily told that Name Not Available virus is caused by the ads. Basically, Name Not Available is not a virus; instead it is caused by a Trojan that attacks video driver. To name such scenario in a convenient way, we call it Name Not Available virus.

According to the situation tested in VilmaTech Research Lab, such Trojan is dropped by adware that settles down on a computer. Numerating installed drivers and affecting them is one of the strengths of Trojan. Based on experience in dealing with virus, Name Not Available virus is not technical ready to help adware with hijacking online conversations for full-scale information collection. Yet, it is still security threatening since it is supported by Trojan.

With drivers being affected by name not available virus, keys and values are modified to cause dysfunctions, which leads to backdoor in both system and web. This can be hazardous though it is originally made to serve information transfer to the spammer backstage. Given the fact that the whole world is connected with World Wide Web, spammers become more prefer to take advantage of backdoor in web to achieve a broader spread. In such case, additional infections, especially adware can be anticipated if name not available virus stays longer. According to the report given away by PC users, Name Not Available virus was firstly discovered in 2012 and has been activated till now. Immediate removal of it is necessary to cut off information transfer that helps to develop advanced technique to collect information without knowledge. Taking the fact that name not available virus is dropped by adware to modify browser settings with JavaScript technique and that is supported by Trojan which is an excellent hider into consideration, manual way is the top option to help remove Name Not Available virus and solve the problem of random sounds playing in background. The instruction below is quite cumbersome. On the occurrence of lacking computer technology, it is advisable to resort specialist certified professional help offered by VilmaTech Online Support.

 

Steps to Remove Name Not Available Virus and Solve the Problem of Random Sounds Playing in Background

Since Name Not Available virus breaks video driver, it is necessary to reload one. But be sure that the reloading is taken after Name Not Available virus is removed completely on a target machine; otherwise, the reloaded video driver will be still affected. Since there has been no report of Macs being affected by Name Not Available virus, the steps below is exclusively applicable to Windows.

Step One
Access Service to end any service of adware.

Windows 8

• Search for and click open Windows Explorer on Start screen.
• Access Administrative tools to double click on Services icon.
• Remove/disable the service named after Name Not Available virus or other adware.

 
Windows7/vista/XP

• Press Win key and R key at once to type “services.msc” in the pop-up text box.
• Hit Enter key to access services window.
• Remove/disable the service named after Name Not Available virus or other adware.

 
Step Two
Reset browser settings to restore to default.

Internet Explorer

• Spread IE Tools menu and then select Internet Options at the bottom of the option list.
• In the Internet Options window, hit Advanced tab to click on Restore Defaults button.
• Click OK button to reset IE.                                           

 
Mozilla Firefox

• Spread Firefox Tools menu and place the mouse on Help option to enable an option list.
• Select Troubleshooting information in the option list.
• A new window will pop up to offer ‘Reset Firefox’ button on the left uppers corner.
• Press ‘Reset Firefox’ to reset Mozilla Firefox.

 
Google Chrome

• Spread ‘Customize and Control Google Chrome’ menu to select ‘Options’.
• Hit ‘Under the Hood’ tab in ‘Options’ window to press ‘Reset to Defaults’ button.
• Chrome will be then reset.

 
Opera

• Show hidden files and folders (steps are shown in Step Three) before navigating to “C:\Users\user_name\AppData\Roaming\Opera\Opera\”.
• Remove Operapref.ini file there to reset Opera.

 
Should browser resetting functionality fail, please modify browser settings and remove any indication of adware manually:
 
Internet Explorer

• Spread IE Tools menu again to select Manage add-ons.
• Find and remove adware respectively from ‘Toolbars and Extensions’ and ‘Search Providers’.

 
Mozilla Firefox

• Spread Firefox Tools menu again to select Options.
• Access ‘Add-ons’ window to remove any redundant and unfamiliar items.
• Then access ‘plugins’ panel to remove any redundant and unfamiliar items.

 
Google Chrome

• Spread ‘Customize and Control Google Chrome’ menu again to select “Tools”.
• Access ‘Extensions’ window to find and remove any redundant and unfamiliar items.

 
Opera

• Open up Opera and make it as the current browser.
• Press and hold Alt+P key at once to initiate a new tab to modify.
• Locate “Search” section and remove any redundant and unfamiliar items from “manage search engine” option.
• Browse to Privacy and Safety on the left pane to locate “Cookie” which is on the right pane.
• Click on “all cookies and website data” button there to remove all cookies as recommended.

 
Step Three
Uncover hidden items to remove indications of adware and other vicious items from the target machine.

Windows 8

• Access Windows Explorer again and hit View tab.
• Tick ‘File name extensions’ and ‘Hidden items’ options.
• Uncover hidden items by pressing “OK” button.

 
Windows 7/XP/Vista

• Spread Start Menu and select ‘Control Panel’.
• Access ‘Folder Options’ then to hit View tab to tick ‘Show hidden files and folders and non-tick Hide protected operating system files (Recommended)’.
• Uncover hidden items by pressing “OK” button.                                                                                                                      

 
When all items are uncovered, follow the below steps to remove given items:
A. Remove files in c:\windows.

• Navigate to c:\windows and right click on the space to select ‘arrange icons by’/ ‘sort by.’
• Select‘Day’/‘Date’/‘Modified’.                                              
• Scroll to the bottom of c:\windows window.
• Remove files created on the day Name not Available virus/adware was detected and are not seen before.

 
B. Remove files in system32 folder.

• Follow the above process to put the files in time order.
• Remove files created on the day Name not Available virus/adware was detected and are ended with weird extension, for example, ‘msconfig.com’

 
C. Remove all temp folders under System32.
 
D. Remove the following listed files in folders on Local Disk.

%Windows%\system32\consrv.dll
Counter-Strike Source.exe
[random numbers].exe
[unreasonable combination of letters].exe
system.exe

Tip: before removing “system.exe”, please make sure if its created time is the same as system files; if so, do not remove it. If its created time is the same as Name not Available virus/adware, please do remove “system.exe”.
 
Step Four
Enter into Database to rectify keys and values modified by adware and Name Not Available virus.

• Hold Win key and R key at once to type “regedit”.
• Hit Enter key to access Registry Editor window.
• Navigate to the following entries and remove them.

HKLM\Software\Web Assistant
HKLM\SOFTWARE\Mozilla\Firefox\Extensions {random numbers}
HKLM\SOFTWARE\Google\Chrome\Extensions\random letters
HKLM\SOFTWARE\Classes\Extension.ExtensionHelperObject.1
HKLM\SOFTWARE\Classes\AppID\{random numbers}
HKLM\SOFTWARE\Classes\CLSID\{random numbers}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{random numbers}
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{random numbers}
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{random numbers}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{random numbers}_is1

 
Step Five
Run full scan by powerful anti-virus programs to remove any possible vicious items.
 
Step Six
Remove video driver and reload one.

• Access Control Panel to click on the Performance and Maintenance link(for classic view)/ System and Security/ System icon.
• In the System Properties window, hit Hardware tab to press Device Manager button.
• You can now use Device Manager to remove the infected video driver.

Tip: Video driver can be different from various versions of Windows. Find your video driver for corresponding Window here, download it and install it.

 

Conclusion:
Name Not Available is not technically a virus. To address the problem in a convenient way, we call it Name Not Available virus. Such virus is supported by Trojan and is dropped by adware to help with a full-scale information collection. Yet it is not technical ready to do so. However, Name Not Available virus can still be a threat to computer health since it is capable of affecting drivers to disable functionality, causing problems like error issues and opening up backdoor that can be easily exploited by random infections. It is always recommended to remove Name Not Available virus in a quick manner; otherwise BSOD can happen, though it stands a small chance. Considering anti-virus programs are not capable of solving video driver and rectifying Database automatically and properly, manual way is suggested to be involved. In case the operation can not be performed or completed due to the shortage of computer skills, please feel free to get professional help in quick response by consulting VilmaTech computer experts.

Published & last updated on January 8, 2014 by Erik V. Miller